Privacy Policy

This document is available in English only.

Last updated: February 2026

1. Introduction

Eden Villas Miami ("we," "us," or "our") operates the website at edenvillasmiami.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and booking services.

2. Information We Collect

Information you provide:

• Name, email address, phone number
• Billing and payment information (processed by Stripe)
• Booking details (dates, guest count, property preferences)
• Communications with our team (email, WhatsApp, phone)

Information collected automatically:

• Device information (browser type, operating system, screen resolution)
• IP address and approximate location
• Pages visited, time spent on pages, and navigation patterns
• Referring website or search terms

3. How We Use Your Information

We use collected information to:

• Process and manage your bookings
• Communicate about your reservations and provide support
• Send booking confirmations and check-in instructions
• Improve our website and services
• Send promotional communications (only with your consent; you can opt out at any time)
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Payment processors (Stripe) to securely process transactions
• Property management platform (BOOM) to manage bookings and availability
• Service providers who assist with cleaning, maintenance, and concierge services — only the information necessary to fulfill your booking
• Legal authorities when required by law or to protect our rights

5. Cookies & Tracking

Our website uses essential cookies to ensure proper functionality (e.g., session management, preferences). We may also use analytics tools to understand how visitors use our site. You can control cookie settings through your browser preferences.

6. Data Security

We implement industry-standard security measures to protect your personal information, including HTTPS encryption, secure payment processing through Stripe (PCI-DSS compliant), and access controls. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Booking records are retained for a minimum of 5 years as required by Florida law for tax and regulatory compliance.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of promotional communications
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at contact@edenvillasmiami.com.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Airbnb, Booking.com). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

12. Contact

For questions or concerns about this Privacy Policy, contact us at contact@edenvillasmiami.com.